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1fr}.sla-box{display:none}.context-strip{grid-template-columns:1fr 1fr}.context-strip span:nth-child(2){display:none}.message{max-width:94%}.member-row{grid-template-columns:auto 1fr auto}.member-row>span:last-child{display:none}}@media (max-width:760px){.crm-card{margin-left:18px;margin-right:18px}.crm-grid{grid-template-columns:1fr 1fr}}@media (prefers-reduced-motion:reduce){*{transition:none!important}}:root{--ink:#0d1c2e;--muted:#617288;--line:#dce5ef;--surface:#fff;--canvas:#f2f6fa;--blue:#3c82f6;--blue-soft:#e9f4ff}body{font-family:Inter,Segoe UI,Arial,sans-serif}:is(button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible){outline-offset:2px;outline:3px solid #75c9f1}.app-shell{background:var(--canvas)}.sidebar{color:#fff;-webkit-backdrop-filter:none;backdrop-filter:none;background:#0b1b2f;border-right:0;width:242px;padding:26px 16px 18px}.brand{padding:0 8px 46px}.brand-mark{color:#fff;background:linear-gradient(145deg,#c7ecfa 5%,#4197cd 44%,#102b53 75%);border-radius:50%;width:38px;height:38px;font-weight:800;box-shadow:inset -3px -4px 8px #0b3566,0 3px 14px #04132544}.brand-copy strong{color:#fff;letter-spacing:.04em;font-size:17px}.brand-copy span{color:#bfd3e6;width:auto;margin-top:2px;font-size:12px}.nav-item{color:#c5d2e0;border-radius:8px;min-height:47px;font-size:14px}.nav-item:hover{color:#fff;background:#173453}.nav-item span{color:#9dc2e1}.nav-item b{color:#e7f5ff;background:#254766}.nav-active{box-shadow:none;color:#fff!important;background:#244866!important}.nav-item:disabled{opacity:.55;cursor:default}.profile-row{border-top-color:#33516c}.profile-row strong{color:#fff}.profile-row span{color:#aabfd2}.profile-row button{color:#dbeeff;min-width:40px;min-height:40px}.avatar-tatiana{color:#163755;background:#d8ecfa}.workspace{width:calc(100% - 242px);margin-left:242px;padding:0 26px 26px}.topbar{min-height:118px;padding:27px 4px 18px}.eyebrow{color:#2883bf;letter-spacing:.15em;font-size:10px;font-weight:800;display:block}.topbar h1{color:var(--ink);letter-spacing:-.035em;margin-top:4px;font-size:32px;font-weight:760}.topbar p{color:var(--muted)}.topbar p strong{color:var(--ink)}.service-health{color:#45647c;background:#fff;border:1px solid #ccdfec;border-radius:8px;padding:8px 11px;font-size:11px}.service-health i{background:#3fa97a}.icon-button,.mobile-menu{background:#fff;border-radius:8px}.content-grid{-webkit-backdrop-filter:none;backdrop-filter:none;background:#fff;border:1px solid #dce5ef;border-radius:14px;grid-template-columns:minmax(320px,375px) minmax(0,1fr);height:calc(100vh - 146px);min-height:600px;box-shadow:0 10px 34px #10253c0b}.ticket-panel{background:#f8fbfd}.ticket-detail{background:#fff}.search-box{border:1px solid var(--line);background:#fff;border-radius:8px}.category-tabs{gap:6px}.category-tabs button{border:1px solid var(--line);color:#3a536b;background:#fff;border-radius:7px;min-height:36px;padding:6px 12px;font-size:11px}.category-tabs button.active{color:#fff;background:#143655;border-color:#1b4770}.ticket-row{border-bottom-color:#e5ecf2;padding:16px 18px}.ticket-row:hover{background:#eef6fb}.ticket-selected{box-shadow:inset 3px 0 var(--blue);background:#eaf4ff!important}.ticket-avatar,.avatar-customer{color:#245a7c;background:#d9eaf5}.ticket-copy h3{white-space:normal;-webkit-line-clamp:2;-webkit-box-orient:vertical;display:-webkit-box}.ticket-copy p{color:#64788a}.tag,.source,.ai-chip{border-radius:5px;font-size:10px}.tag-finance{color:#7e4d32;background:#f8ece1}.tag-tech{color:#245f83;background:#e5f3fb}.tag-sales{color:#6d5625;background:#f8f0d8}.tag-program{color:#356654;background:#e5f2eb}.tag-general{color:#465a6c;background:#e8eef3}.detail-top{padding-top:27px}.detail-top h2{color:var(--ink);font-size:26px}.close-detail{color:#2a5f87;min-width:44px;min-height:44px;font-size:15px;display:none}.close-detail span{display:none}.detail-controls{grid-template-columns:minmax(110px,.85fr) minmax(145px,1.4fr) .8fr}.detail-controls label,.sla-box{font-size:11px}.detail-controls select,.queue-name{color:var(--ink);margin-top:7px;font-size:13px;display:block}.identity-badge{color:#617288;background:#eff3f6;border-radius:5px;padding:6px 8px;font-size:11px}.context-strip{background:#f0f6fa;border-radius:8px}.crm-card{box-shadow:none;border-radius:9px}.crm-card p{color:var(--muted);font-size:12px}.crm-card a{color:var(--blue);margin-top:10px;font-size:12px;display:inline-block}.crm-heading button{padding:6px 0}.crm-section-title{color:#203a58;margin-top:16px;font-size:12px;font-weight:700}.crm-tags{flex-wrap:wrap;gap:6px;margin-top:9px;display:flex}.crm-tags span{color:#315f8f;background:#eef5fc;border:1px solid #d7e4f2;border-radius:999px;padding:5px 9px;font-size:11px;line-height:1.2}.crm-purchases{gap:8px;margin-top:9px;display:grid}.crm-purchases>div{border:1px solid var(--line);background:#fff;border-radius:10px;gap:4px;padding:10px 12px;display:grid}.crm-purchases strong{font-size:12px;line-height:1.35}.crm-purchases span{color:var(--muted);font-size:11px;line-height:1.4}.message{background:#f2f6f9;border-radius:10px 10px 10px 3px}.message.outgoing{background:#eaf4ff;border-radius:10px 10px 3px}.message p{white-space:pre-wrap;overflow-wrap:anywhere}.message-action{color:#236db5;cursor:pointer;background:0 0;border:0;margin-top:12px;font-size:12px;font-weight:700;display:block}.ai-suggestion{background:linear-gradient(135deg,#f1f9fe,#f7fbff);border:1px solid #cde3f2;border-radius:9px}.ai-title span{color:#2786bd}.ai-title strong{font-size:13px}.ai-suggestion p{white-space:pre-wrap;font-size:13px;line-height:1.55}.ai-suggestion small{color:#617288;margin:0 0 12px;font-size:11px;display:block}.ai-suggestion .primary-small{background:#143655;border-radius:6px}.composer{border:1px solid #d6e2ec;border-radius:9px;box-shadow:0 8px 23px #0e274114}.composer textarea{resize:vertical;min-height:110px}.send-button{border-radius:6px;min-height:39px;font-weight:700}.load-more{color:#206cb0;cursor:pointer;background:#fff;border:1px solid #bfd7eb;border-radius:7px;width:calc(100% - 32px);min-height:42px;margin:14px 16px}.text-button{color:#2675bb;cursor:pointer;background:0 0;border:0;font-weight:700}.modal{border-radius:12px}.login-shell{background:#0b1b2f;place-items:center;min-height:100vh;padding:24px;display:grid}.login-card{background:#fff;border-radius:12px;width:min(460px,100%);padding:36px;box-shadow:0 22px 68px #0004}.login-card .brand-mark{margin-bottom:24px}.login-card h1{color:var(--ink);margin:8px 0;font-size:clamp(26px,5vw,36px);line-height:1.12}.login-card p{color:#586f82;font-size:14px;line-height:1.55}.login-card label{color:#28425a;margin:22px 0 7px;font-size:12px;font-weight:700;display:block}.login-card input{width:100%;height:47px;color:var(--ink);background:#fff;border:1px solid #b9ccdd;border-radius:7px;padding:0 13px;font-size:16px}.login-button{background:var(--blue);color:#fff;cursor:pointer;border:0;border-radius:7px;width:100%;min-height:48px;margin-top:24px;font-weight:700}.login-button:disabled{opacity:.55;cursor:default}.login-card .text-button{margin:15px auto 0;display:block}.login-notice{margin-bottom:0}.sidebar-scrim,.mobile-lanes,.mobile-reply-jump{display:none}@media (max-width:1000px){.sidebar-scrim{z-index:19;background:#081b2d88;border:0;width:100%;display:block;position:fixed;inset:0}.workspace{width:100%;margin-left:0;padding:0 15px 15px}.sidebar{transform:translate(-101%);box-shadow:12px 0 50px #071b3150}.sidebar-open{transform:translate(0)}.mobile-menu{border:1px solid var(--line);place-items:center;min-width:44px;min-height:44px;margin-right:12px;display:grid}.content-grid{grid-template-columns:minmax(300px,36%) minmax(0,1fr);overflow:hidden}}@media (max-width:720px){.sidebar{background:#f8fbfd;width:min(320px,86vw)}.workspace{padding:0 0 12px}.topbar{min-height:91px;padding:15px}.topbar h1{font-size:26px}.topbar p span,.top-actions{display:none}.content-grid{border-left:0;border-right:0;border-radius:0;grid-template-columns:1fr;height:calc(100dvh - 92px);min-height:0}.ticket-panel{border:0;min-height:0}.mobile-lanes{scrollbar-width:none;flex:none;gap:7px;padding:12px 15px 4px;display:flex;overflow-x:auto}.mobile-lanes button{color:#35516b;cursor:pointer;background:#fff;border:1px solid #d5e2ec;border-radius:8px;flex:none;align-items:center;gap:7px;min-height:39px;padding:0 12px;font-size:12px;font-weight:650;display:inline-flex}.mobile-lanes button.active{color:#fff;background:#102d49;border-color:#102d49}.mobile-lanes span{color:#31536f;text-align:center;background:#eaf2f9;border-radius:5px;min-width:19px;padding:2px 4px;font-size:10px}.mobile-lanes .active span{color:#fff;background:#ffffff2d}.ticket-detail{border:0;display:none;overflow-y:auto}.mobile-detail-open .ticket-panel{display:none}.mobile-detail-open .ticket-detail{display:flex}.close-detail{align-items:center;gap:5px;display:inline-flex}.close-detail span{display:inline}.detail-top{gap:8px;padding:17px 18px 12px}.mobile-reply-jump{color:#1d5d90;cursor:pointer;background:#f2f8fd;border:1px solid #bfd5e8;border-radius:6px;width:fit-content;margin:0 18px 13px;padding:8px 11px;font-size:12px;font-weight:700;display:block}.detail-top h2{font-size:21px}.detail-controls{grid-template-columns:1fr 1fr;margin:0 18px}.sla-box{display:none}.customer-card,.context-strip,.crm-card,.composer{margin-left:18px;margin-right:18px}.conversation{padding:18px}.message{max-width:95%}.composer{margin-bottom:max(18px,env(safe-area-inset-bottom))}.composer-bottom{flex-wrap:wrap}.composer-bottom>span{order:3;width:100%;margin:0}.identity-badge{text-align:center;max-width:130px}}@property --tw-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-shadow-color{syntax:"*";inherits:false}@property --tw-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-inset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-shadow-color{syntax:"*";inherits:false}@property --tw-inset-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-ring-color{syntax:"*";inherits:false}@property --tw-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-ring-color{syntax:"*";inherits:false}@property --tw-inset-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-ring-inset{syntax:"*";inherits:false}@property --tw-ring-offset-width{syntax:"<length>";inherits:false;initial-value:0}@property --tw-ring-offset-color{syntax:"*";inherits:false;initial-value:#fff}@property --tw-ring-offset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}